CogniMary refund policy
The process in four steps, the three costs that stay with you, and the two clocks that run after the refund is approved.
To claim a CogniMary refund, call +1 (302) 200-3480 with your order ID, get a return authorisation, and post the product to the returns address with your full name, email and order ID inside.
Return shipping is at the buyer's expense. Refunds are issued to the original payment method: three to five business days for the credit, then five to ten days to appear on the card.
The process
Call before you post
Ring +1 (302) 200-3480 with your order ID, Monday to Friday, 9:00am to 5:00pm Eastern Time. A parcel that turns up without a return authorisation cannot be matched to an order, which is the single most common reason a return goes wrong.
Write the three things inside the parcel
Full name, email address, order ID. That is what the brief asks for and it is what lets the desk find you without a phone call.
Post it to the returns address, with tracking
590 Madison Avenue, Floor 21, New York, NY 10022, USA. Return shipping is at your expense and tracking is your proof of posting.
Wait out the two clocks
Three to five business days for the refund to be credited, then five to ten days for it to appear on your card. They run one after the other, not at the same time.
What a refund does not cover
Three costs stay with you, and it is better to know that now.
- The postage you pay to send it back. Return shipping is at your expense. On a multi-bottle pack that is a real number, and it is the main reason to start with one bottle.
- Anything you paid to get it to you. Original shipping, where it was charged, is not normally refunded.
- Packs sent back without a return authorisation. A parcel that turns up unannounced cannot be matched to an order, which is why the process starts with a phone call.
None of that is unusual for the category, but it is usually buried. We would rather you factored it in before you order than discovered it on the last day of the window.
Start with one bottle
A single bottle lets you see the price, the panel and the product itself, and it keeps the cost of changing your mind down to one parcel's postage. A six-pack does the opposite on both counts.
What happens after the refund is approved
- The refund is issued to the original payment method. We cannot send it anywhere else, and a request to do so is a fraud signal rather than a convenience.
- Your bank decides when it appears. The brief's figure is five to ten days on the card after the credit, and occasionally a full statement cycle, which is outside anyone's control here.
- You get a confirmation with the amount. If the amount does not match what you expected, reply to that message rather than opening a new thread — the history is what makes it quick to resolve.
- Nothing else happens. There is no retention offer and no attempt to talk you back into the purchase.
If more than fifteen working days pass after the confirmation and nothing has landed, contact +1 (302) 200-3480 with the confirmation. That is a rare failure but not an impossible one.
Damaged, wrong or broken-seal parcels
A return because you changed your mind and a return because something was wrong with the parcel are two different conversations, and the second one should be faster.
| What happened | What to do | What to include |
|---|---|---|
| Safety seal broken on arrival | Do not take any of it. Contact the desk the same day | A photograph of the seal and the order number |
| Bottle damaged in transit | Contact the desk before returning anything | Photographs of the parcel and the bottle |
| Wrong pack size delivered | Contact the desk | A photograph of what arrived, and the order confirmation |
| Lot code does not match the listing | Contact the desk before opening it | A photograph of the base of the bottle |
| Changed your mind | Follow the four steps above | Name, email, order ID inside the parcel |
Scroll this table sideways →
In the first four rows the photograph is what saves the exchange. Send it with the first message rather than waiting to be asked.
Your rights, separately from this policy
Nothing on this page limits any right you have under consumer law where you live. Where a statutory right and a seller policy conflict, the law wins, and we would rather you knew that than assumed a policy page could override it.
If you paid by card and a dispute cannot be resolved with the seller, your card issuer has its own process. That is a route of last resort rather than a first step, and it works better when you can show you contacted the seller first — which is another reason to keep the order email and the return tracking number.
Keep three things
The order confirmation email, the delivery date, and the return tracking number. Every refund conversation that goes smoothly has those three in it, and every one that goes badly is missing at least one.
Order CogniMary from the official website
Sixty capsules, thirty days, and a panel you can read before you buy. Start with one bottle so you can see the price and the guarantee term before you commit to six.
No price was published to this website. The figure is on the checkout page.
References
The sources behind the numbers on this page.
- U.S. Food and Drug AdministrationQuestions and Answers on Dietary Supplements — FDA.gov · source
The common ways a return goes wrong
None of these is exotic and all of them are avoidable with ten seconds of attention at the right moment.
| What goes wrong | When to prevent it | How |
|---|---|---|
| The window closed | The day the parcel arrives | Read the term, put the closing date in your calendar |
| No return authorisation | Before posting anything | Call +1 (302) 200-3480 first |
| Parcel cannot be matched to an order | When you pack it | Put your name, email and order ID inside |
| No proof of posting | At the post office | Use a tracked service |
| Refund went to the wrong place | It cannot | It goes to the original payment method, always |
Scroll this table sideways →
Rows one and two account for most of the returns that fail entirely. Both are prevented before the parcel is even opened.
What happens to a returned bottle
Buyers occasionally ask, and the answer is not flattering to anyone in the industry, so it is worth saying plainly.
An opened supplement bottle cannot be resold. Once a safety seal is broken the chain of custody is gone, and no responsible seller puts it back into stock. Returned product is destroyed.
That is why return shipping sits with the buyer in this category, and it is also why a seller offering a long, genuine money-back window is taking a real cost rather than a notional one. It does not make the guarantee evidence that the product works, but it does mean the policy is not free to offer.
It is one more reason the one-bottle first order is the sensible move: it is the version where being wrong costs the least, for you and for the seller.
What we would rather happen
A refund request usually means something went wrong earlier, and most of those things are fixable before they reach this page.
If it upset your stomach
Try taking it with food, or splitting the two capsules across the day. The magnesium oxide is the likeliest cause and both of those help. If it persists, stop and take the refund.
Try this first
If it seemed to do nothing in week one
That is expected. Nothing on this label has a week-one effect at the amounts available. Give it to thirty days with notes.
Not yet a verdict
If you did not get what you ordered
That is not a refund question, it is a fulfilment error. Call the desk and it should be resolved without a return.
A different route
If you changed your mind about the product
Then the four steps at the top of this page are the right route, and the sooner the better.
Straight to the process
We would rather solve the first three than process a refund, and we would rather process a refund than argue about the fourth.
In short
Call before you post, put your name and order ID in the parcel, use tracking, and expect two clocks after approval. Return postage is yours, the refund goes to the card you paid with, and the single best way to keep all of this cheap is to have ordered one bottle rather than six.
One last note
Whatever the guarantee term turns out to be on the listing, start a return the day you decide rather than the day before it closes. Postage takes days, authorisations take a call, and a window that closes while a parcel is in transit is the most avoidable loss in this entire process.