The CogniMary guarantee
There is a money-back guarantee. Its length was not published to this site as a number, and we are not going to guess at one.
CogniMary is sold with a money-back guarantee whose term is printed on the marketplace listing. The brief supplied to this website says exactly that and gives no number of days.
The seller's own review summary mentions a 60-day window, which is not the same as a published term. So this site states no number anywhere. Read the term on the listing before you pay and write the closing date down.
What we were given, word for word
The brief supplied with this build contains three lines about the guarantee. Here they are.
- Guarantee
- “as printed on the marketplace listing”
- How to claim
- “call +1 (302) 200-3480 with the order ID”
- Return mail
- “full name, email, order ID”
- Return shipping
- “buyer pays, use tracking”
- Refund timing
- “3–5 business days after they credit, then 5–10 days on the card”
Four of those five are usable instructions. The first is a pointer to a page we were not given, and that is the whole difficulty with this page.
Why we will not print a number
The same brief's review summary lists “60-day window” under what customers liked. It would be easy to lift that into a headline and put “60-day money-back guarantee” across this site.
A line in a review summary is not a published term, and a guarantee length is exactly the sort of number a buyer relies on. So this site does not state one, anywhere, on any page.
How to find yours before you pay
- Open the checkout and read the guarantee term printed there, in the small type near the button rather than in the headline graphic.
- Screenshot it. A screenshot with a date on it is worth more than a memory of what a page said.
- If the term is not clearly stated at checkout, call the order desk on +1 (302) 200-3480 before you buy and ask. That conversation costs two minutes before a purchase and can cost a great deal after one.
- When the parcel arrives, put the closing date in your calendar with a reminder a week before it.
That process turns an unknown into a date, which is all you actually need. It also works for every other product in this category, most of which state a term more clearly than this one has been stated to us.
What a guarantee like this normally covers
We cannot describe this specific guarantee's terms, so here is the shape these arrangements usually take in this category, offered as orientation rather than as a statement about this product.
- The window normally runs from delivery, not from the order date. Those can be a week apart.
- The refund is normally issued to the original payment method. A request to send it anywhere else is a fraud signal rather than a convenience.
- Return shipping is usually the buyer's cost. The brief confirms that is the case here, and on a six-bottle pack it is a real number.
- A return authorisation is normally needed before you post anything, which is why the process starts with a phone call rather than a trip to the post office.
- Opened bottles are often accepted, because a satisfaction guarantee that required an unopened product would be meaningless. Confirm this one on the listing.
Where any of that conflicts with what the listing says, the listing wins. It is the document you bought under.
How to claim
Call the order desk
Ring +1 (302) 200-3480 with your order ID, Monday to Friday, 9:00am to 5:00pm Eastern Time. The brief names this as the route to claim, and it starts the process properly.
Get a return authorisation and an address
Do not post anything before you have one. A parcel that arrives unannounced cannot be matched to an order. The returns address supplied to this site is 590 Madison Avenue, Floor 21, New York, NY 10022, USA, and the desk will confirm it.
Include the three things the brief asks for
Full name, email address, and order ID, inside the parcel. Those three match the parcel to the order without anyone guessing.
Use tracking
Return shipping is at your expense and tracking is your proof of posting. It is the difference between a dispute you can win and one you cannot.
After that, the brief's own timing applies: three to five business days once the refund is credited, then five to ten days for it to appear on the card. Those are two separate clocks and they run one after the other.
What a guarantee is and is not evidence of
A long return window is a good thing for a buyer, and it is not what it is often sold as.
What it is
A statement that the seller expects few enough returns to afford the policy, and a mechanism that makes being wrong cheap for you.
Genuinely useful
What it is not
Evidence that the product works. Return rates in this category are low mostly because people forget, lose the receipt, or decide the postage is not worth it.
Not a clinical result
What makes it usable
A date you have written down, an order email you kept, and a return authorisation. Two of those three are your job.
Do the two
What makes it useless
Buying six bottles, not noting the delivery date, and discovering the window closed while the last four were still sealed.
The common failure
Which is the practical argument for starting with one bottle, and the reason it appears on nearly every page of this site.
Order CogniMary from the official website
Sixty capsules, thirty days, and a panel you can read before you buy. Start with one bottle so you can see the price and the guarantee term before you commit to six.
No price was published to this website. The figure is on the checkout page.
References
The sources behind the numbers on this page.
- U.S. Food and Drug AdministrationQuestions and Answers on Dietary Supplements — FDA.gov · source
Why we are making a point of this
It would take one sentence to put “60-day money-back guarantee” across the top of this site. The phrase is in the material we were given. Most sites in this position would use it.
We are not, and the reason is worth stating because it applies to everything else here. A guarantee length is a number a buyer relies on when deciding how much to spend and when to decide. Publishing one we cannot source would be the single most consequential invented fact on the site.
The same standard produced no price, no blend split and no verified reviews. It is not a rule we apply when it is cheap and drop when it is expensive.
What it costs us
A published guarantee length is one of the strongest purchase motivators in this category. Leaving it blank is a real cost, and we would rather pay it than have a reader discover later that a number on this site came from nowhere.
Questions to ask before you buy
- How many days is the guarantee, and does it run from order or from delivery?
- Does it cover opened bottles, or only unopened ones?
- On a multi-bottle pack, does it cover the whole pack or only the unopened bottles?
- Who pays return shipping? The brief says the buyer does — confirm it.
- Is a return authorisation required before posting?
Five questions, two minutes on the phone to +1 (302) 200-3480, and you will know more than this page can tell you. Write the answers down, because you will not remember them in seven weeks.
If any of those five is answered vaguely, that is information about the seller and it is worth having before you pay rather than after.
What to keep, and for how long
| Keep | Until | Why |
|---|---|---|
| The order confirmation email | The window closes | It has the order ID every conversation starts with |
| A note of the delivery date | The window closes | The window almost certainly runs from delivery |
| The return tracking number | The refund lands | It is your proof of posting if anything is disputed |
Scroll this table sideways →
Three things, all of which take seconds to save and none of which can be recreated afterwards. Every refund conversation that goes badly is missing at least one of them.
A guarantee is not a substitute for a small first order
The most common way a money-back window fails a buyer is not that the seller refuses. It is that the buyer bought six bottles, did not note the delivery date, and discovered the window had closed while four bottles were still sealed.
One bottle is thirty days at the label serving. That is long enough to form a real impression, short enough that a forgotten date costs little, and it is the same advice this site gives on every page that mentions money.
In one line
There is a money-back guarantee, its term is printed on the marketplace listing, this site does not state a number because none was published to it, and the two minutes you spend reading the term before you pay are the most valuable two minutes in the whole purchase.